Looking Back, Stelliers 2021: Celebrating Resilience During Unprecedented Challenges
Join us on a journey through the years with Stelliers as we take a closer look at our history, major achievements, and notable honourees of the hospitality industry!
2021
In the midst of the pandemic, Stelliers defied the odds and hosted an offline event, albeit with a smaller scope and exclusively for the China market. The 2021 edition of the Stelliers Awards Ceremony took place at the luxurious Ritz-Carlton Guangzhou, and recognised outstanding hospitality professionals in the region who went above and beyond in the face of unprecedented challenges. Despite the limitations, we were delighted to have continued upholding our commitment to honouring excellence in the industry.
Tracy Zhu
From pioneering hotelier to visionary asset manager
Award Won in 2021: Corporate Owner of the Year
Current Position: Deputy General Manager of Corporate Asset Management Centre and General Manager of Branded Hotels Management Department of R&F Properties
Tracy Zhu, a seasoned hotelier with a career spanning over three decades is a force to be reckoned with in the industry. Beginning her journey in 1990, Tracy’s passion and dedication have propelled her to remarkable heights. In 2008, Tracy joined R&F Properties and quickly rose through the ranks, assuming key leadership roles such as Deputy General Manager of R&F Hotel Management Co. and later, Deputy General Manager of the Corporate Asset Management Center and General Manager of Branded Hotels Management Department.
Following R&F Group’s acquisition of 72 hotels from Wanda in 2017, Tracy played an instrumental role in overseeing the asset management of a portfolio comprising of 38 international branded properties. Leading one of the largest divisions within R&F Group, Tracy consistently focused on driving incremental value through professional management.
When the pandemic struck in 2020, Tracy and her team recognised the need for swift action. Tracy spearheaded the development of tailored contingency plans for each hotel under her management, ensuring minimal losses and continuity of operations. Moreover, she formed a dedicated response team to decode and navigate the government’s relief measures, securing vital support such as VAT reductions, grants, and subsidies for both the hotels and their associates, safeguarding jobs and incomes during this challenging period of time.
With her team closely monitoring market changes and trends, Tracy provided valuable insights and guidance to hotel management teams, enabling them to respond swiftly and ensure their recovery throughout the pandemic to the present day. Through effective asset management, R&F's hotel portfolio recorded impressive business recovery and delivered remarkable profit results in the first half of 2023.
Tracy’s outstanding contributions and exceptional leadership did not go unnoticed, as she was honoured with the prestigious Stelliers Corporate Owner of the Year award in 2021 – a testament to her unwavering dedication and significant impact on the industry. To this day, Tracy Zhu continues to drive innovation, shape success, and inspire others in the dynamic world of hospitality.
As we celebrate Tracy’s impactful journey, we also anticipate the forthcoming Stelliers 2023 awards! At present, our esteemed panel of judges is meticulously analysing the numerous applications received for this year’s awards.
Stay tuned for the virtual unveiling of our Stelliers finalists on August 25, 2023!