Jacky Zhang has been driving for nearly 30 years, including 20 years as a taxi driver. As a chauffeur with the Concierge team at The Ritz-Carlton, Nanjing, he turns every journey into a warm, personal welcome to the city.
For Jacky, true hospitality begins long before a guest steps into the car. It shows in quiet habits he has kept for years, thoughtful touches that guests may never notice but always feel. Every journey is planned around one goal: making each guest’s arrival and departure feel easy, personal and cared for.
Behind the wheel, he is also a proud ambassador for his city. He sees each ride as a chance to share a bit of Nanjing and to make sure guests feel comfortable and at ease, whether the trip is long or short.
As The Ritz-Carlton, Nanjing’s General Manager Alex Wang puts it - Mr. Zhang has taken an ordinary job and made it extraordinary. His humble passion and day-after-day dedication make him truly an unsung hero.
🎥 Discover more about his story in the video below.
