For Ulrich Jablonka, General Manager of The Silk Lakehouse Hangzhou and Shangri-La Hangzhou, a successful career in hospitality is built one step at a time.
With 22 years of experience spanning Germany, the Middle East and Asia, Ulrich has developed a leadership philosophy grounded in trust, continuous learning and the belief that great hospitality begins with empowered people.
His journey started in the kitchen in Hamburg, Germany, before taking him to the United States and Dubai, where he worked at the iconic Burj Al Arab. Following his master's studies in Hamburg, he joined the pre-opening team at Atlantis, The Palm in Dubai, before making his first move to Asia with Pudong Shangri-La in Shanghai.
Over the years, his career with Shangri-La has taken him across Singapore, Hong Kong, Shanghai and Shenzhen, progressing from Executive Chef to Director of Food & Beverage, Resident Manager and eventually General Manager.
Along the way, his perspective on what makes a great leader has evolved.
Watch the full interview with Ulrich Jablonka and discover the experiences and insights that have shaped his journey.