与 Joanne Chan 共度时光 | 2025年度Stelliers 酒店人奖大中华区总经理入围者
在澳门银河已深耕超过十五年，陈淑芬见证了这座综合度假村的发展，并于今日担任澳门银河悦榕庄的总经理。
在本次访谈中，她分享了自己在酒店业的成长经历，以及她如何通过稳定的管理风格、开放的沟通方式与灵活的思维方式，持续引领团队前行。面对新一代人才的加入，她也谈到如何建立文化认同、鼓励团队发展并拥抱变革。
从人才培养到关怀员工，从坚持初心到应对行业快速变化，陈淑芬始终相信，清晰的愿景与真诚的关怀，是现代领导力不可或缺的核心。
点击观看完整访谈，深入了解陈淑芬如何在变革中持续以人为本，坚守热情与专业。
Transcript:
I started my first hotel role as a receptionist at the Grand Hyatt Macau and now I'm very proud to be celebrating my 15-year journey at the best integrated resort – Galaxy Macau.
I was part of the pre-opening team of the group and throughout this year I worked in different hotel roles and different hotel brands under the same roof as the Galaxy Macau.
Today, I'm very honoured to be leading the most amazing hotel – the Banyan Tree Macau – together with my dream team.
What’s something you’ve unlearned as a leader?
I would stay adaptable and stay curious, learning every day.
The hospitality industry is consistently evolving and also embraces the change.
Keep your passion. That will be the foundation of everything that you do.
What key trends do you believe will shape the future of hospitality?
The future of hospitality will be shaped by technology and personalisations.
Guests nowadays are looking for a tailored experiences that alignwith their preferences. Integrated smart technology that enhances our guest experience and makes their life convenient, while maintaining a human touch, will be essential.
How are you preparing the next generation of hoteliers to thrive in a rapidly changing world?
I would say the hospitality industry is a fun industry. You get to meet different people, you get to know different cultures, you get to work in a fun place.
Encouraging the next generation of hoteliers involves innovation, mentorship and think outside the box mentality.
If your hotel had a theme song, what would it be?
Definitely, "We Are Family". Very simple. For everyone in the hotel the bond is like family and we like to make our guests feel like they're back home every time they step into our door.
If you could have dinner with anyone – dead or alive – who would it be and why?
If I could have dinner with anyone it would be 18-year-old me.
I want her to see how much she has achieved and remind her to continue to dream big and thank her for never giving up in this beautiful journey.
What book have you recently read that inspired you?
The book that greatly inspired me is The Power of Now.
It emphasises the importance of mindfulness and living in the moment.
Nothing is better than when you enjoy what you're doing and love what you do.