Meet Urgyen Chomphel Shangbo | Stelliers Greater China 2025 Unsung Hero Finalist
For almost a decade, Urgyen has welcomed guests from all over the world to Grand Lisboa Macau. Every day, he turns small moments into meaningful memories, helping guests celebrate, reconnect, and feel at home.
During busy seasons, when requests come one after another, Urgyen stays calm and creative. From finding last-minute transport to securing impossible restaurant bookings, he always finds a way to say “yes.”
But his kindness doesn’t stop there. Within the team, Urgyen is a patient mentor and a trusted friend. He has trained more than thirty colleagues, sharing his skills and experience with generosity and heart.
Urgyen believes that true hospitality starts with caring about people — not just serving them.
Transcript:
Urgyen Chomphel Shangbo, Concierge Attendant, Grand Lisboa Macau, 2025 Stelliers Greater China Unsung Hero Finalist
My name is Urgyen, and I am the Concierge at Grand Lisboa Macau. My role goes beyond simply answering questions or providing directions; it involves connecting our guests with the experiences they dream of.
Henry Kong, Hotel Manager, Grand Lisboa Macau
For over nine years, I've witnessed Urgyen's exceptional contributions daily. During peak seasons, when faced with challenging guest requests, he consequently steps up with creativity and care, always finding a way to make things right. Whether it’s arranging last-minute transportation, securing hard-to-get reservations, or coordinating complex itineraries, he manages every detail with exceptional professionalism and grace.
What truly sets Urgyen apart is his heartfelt mentorship. He has personally nurtured over 30 team members, generously sharing his expertise and demonstrating a genuine desire to see others thrive.
Tashi Tsering Sherpa, Grand Lisboa Macau
We deeply admire his dedication and generosity as a mentor. He took the initiative to create a practical language programme in his spare time, helping non-Chinese-speaking colleagues learn Mandarin and supporting Chinese staff in improving their English.
José Alberto Torres Santos, Grand Lisboa Macau
Working with Urgyen changed the course of my career. His guidance instilled in me the confidence to earn my Les Clefs d'Or recognition—a dream I never thought I’d achieve.
Henry Kong, Hotel Manager, Grand Lisboa Maca
This unwavering commitment has been recognised. A four-time Forbes Star Staff award winner, he has been named Best Employee of the Year and received numerous guest compliments."
Kent Lee, Vice President – Hotel Operations, SJM Resorts, S.A.
Urgyen brings remarkable and professional hospitality to everyone, be it our guests and team members alike, obviously with his genuine smile and desire to serve. His courtesy and impeccable manners make him a likeable figure, someone you are naturally approach.
He creates a true 'home away from home' for our guests. His contributions make him an invaluable asset to our team and a true unsung hero in the hospitality industry.