Understanding Personalised Luxury Hotel Experiences
Nicholas Tse – General Manager at The JW Marriott Shenzhen Bao’an and 2021 Stelliers General Manager of the Year – believes that the key to creating a personalised experience in the luxury hotel sector lies in understanding the preferences of the customer. After three decades of working in the hospitality industry, he noticed that one expectation that guests have is great coffee.
Watch the video below to explore why Nicholas feels a strong connection to Swiss brands like Nespresso, and how they continue to collaborate and supply premium coffee experiences for their guests.
JW Marriott Shenzhen Bao'an
The JW Marriott Hotel Shenzhen Bao’an is conveniently located in the heart of Shenzhen Bao’an district and features 463 luxurious guest rooms, apartments and suites. Located in Qianhai Bay, adjacent to the city’s Bay Glory Ferris Wheel landmark, OH Bay and Bay Opera, it is just a 20-minute drive from Shenzhen International Airport and Shenzhen Bay Port.
The Main Tower offers 356 guest rooms and suites while occupying a stunning modern landmark building that enjoys panoramic views of Qianhai Bay and the Pearl River Delta. Hotel dining options include the Lobby Lounge and The Shenzhen Kitchen, an all-day dining restaurant with an outdoor terrace. Additionally, the hotel offers a luxurious spa, a state-of-the-art Fitness Center, indoor heated and outdoor Swimming Pools, and eight multi-functional venues offering 2,600-square-meter of cutting-edge meeting and banquet space.
Meanwhile, the Glory Tower – an extension of the JW Marriott Hotel Shenzhen Bao’an – features 107 guest rooms, including 36 apartments and 10 suites that are bright, airy, and start at a spacious 50 square meters. Overall, the guest rooms instill a fresh and appealing ambiance conducive to relaxation while offering superb views over Qianhai Bay and the Bay Glory Ferris Wheel. What’s more, the hotel offers dedicated venues for hosting romantic weddings, exquisite private dinners, and special events, including the 203-square-meter function room, The Glory One.