Meet Raymond Cheong | Stelliers Greater China 2025 Unsung Hero Finalist
With seven years of experience in IT support at Melco, Raymond Cheong embodies professionalism, steady dedication, and genuine care for others.
Throughout his time at Melco, Raymond has taken on more than just daily technical support tasks. He has become a trusted problem-solver, proactively resolving system issues, strengthening IT reliability, and ensuring that colleagues across departments feel supported and empowered to succeed.
For Raymond, his work is about more than screens and systems – it’s about people. He believes that technology should enable colleagues to do their best work, and he treats every request with the same attention and empathy he would give to a family member. His consistency and calm presence have made him a central pillar for teams across the business.
Whether stepping in late at night to resolve urgent issues so colleagues can rest, or leveraging his previous TV production experience to support company events, Raymond always goes beyond his job scope with humility and heart.
Transcript:
Raymond Cheong, Service Delivery Analyst – IT, City of Dreams, Macau
I have been an IT support at Melco for the last 7 years. In today's fast-paced world where IT plays an important role, I find great joy helping users resolve problems by putting myself in their shoes. Every time I see them recover from frustration, I feel very pleased about it. Though sometimes we must fix the issue quickly, even in the middle of the night. When things are resolved, we can all rest earlier instead of everyone staying up late.
Besides daily support work, you would probably see me at other company events too because I want to share my previous TV crew experience at Melco's events. Thank you, Melco, my supervisors and all the business units. Your trust is my biggest motivation.
Savita Chong, Senior Manager, Event & Promotions – Marketing, City of Dreams, Macau
Whenever there are any issues with computers or networks, he is the first one I think of. He shows up immediately to resolve the problem as soon as possible.
Isis Choi, Senior Executive, Resorts Marketing Development & Services, City of Dreams, Macau
For any computer problems, he always replies to my message within 5 minutes.
Cathy Kuan, Administration Assistant, Contact Centre, City of Dreams, Macau
I always ask Raymond for help as soon as there are any problems with devices. He is very helpful; he is superb!
Chris Ng, Vice President, Resorts Marketing, City of Dreams, Macau
Without Raymond, I wouldn’t even be able to respond to messages!
Omar Moufidi, Senior Vice President, Acting Chief Information Officer, Executive Office, City of Dreams, Macau
Raymond is the IT model at Melco. How can we help? And that extends to being able to help our business users and our guests with any issues they may experience or even prior to them experiencing it. That’s why Raymond is truly an unsung hero.