A Letter from Nespresso's CEO

Dear Hoteliers,

I wanted to reach out directly during these unprecedented and uncertain times we are all navigating. I know the impact of COVID-19 is being felt across the world in our families, communities, workspaces, businesses and in the way that we socialise and interact with one another. I know your business is probably being heavily disrupted by the situation and my teams are here to support you as much as possible. 

We are all in this together. 

Our first concern is our people: the health and safety of our employees and of course you, our customer. Every decision we make in the coming days and weeks will, of course, put your health, and the health of our employees first. 

Currently, we are adapting the way we work to the ever-evolving situation to ensure we can continue to meet our commitments to you, be present and support you, going through these challenging times. 

1.     We’re here to offer you our support as a partner

We know that there are many cases where businesses have needed to close doors or reduce activity and that will impact your business, your people and your immediate supply requirements. I encourage you to reach out to your local market contact to see what options are available to help you and we will also be reaching out you to discuss solutions to your specific situation. 

2.     You can rely on your Nespresso Delivery

We are working hard to ensure we can deliver the products you need to the right location to minimize as much as possible the effects of this situation.  As you know our products are hermetically sealed, totally safe and we have reinforced our strict hygiene measures to ensure safe delivery to your business and to your people. 

3.     Hygiene and health is our absolute priority

The hygiene measures at Nespresso have always been of the absolute highest standard. In these particularly concerning times, we have gone further and put in place strict additional hygiene measures in all of our operations, following World Health Organisation and market-specific Government advice and guidelines closely.

We remain committed to offering exceptional coffee experiences, even in these trying times. We are in this together and at Nespresso, we believe in the power of people, of communities, of businesses coming together to overcome challenges. And we will. I would like to personally wish you and your loved ones good health and safety throughout this unprecedented time.  

Sincerely,

Guillaume Le Cunff