Meet Ken Ng | Stelliers Greater China 2025 Unsung Hero Finalist

With 25 years of experience in hotel engineering, Ken Ng, Chief Engineer of the Plant Room at Rosewood Hong Kong, exemplifies professionalism, dedication, and heart. 

Since joining Rosewood Hong Kong in 2022, Ken has not only overseen daily plant room operations but also developed a comprehensive cleaning and maintenance program to ensure system stability and seamless support for all departments. His leadership has strengthened the hotel’s operational backbone, a foundation upon which exceptional guest experiences are built. 

For Ken, the hotel is more than a workplace; it’s his second home. He collaborates across departments, always ready to step in whenever help is needed. This sense of ownership and responsibility defines Ken’s approach. Whether it’s maintaining essential systems or supporting colleagues in need, he works with humility and heart, proving that behind every great hotel experience stands an unsung hero keeping everything running perfectly. 

Transcript:

Ken Ng - Engineering Supervisor, Plant Room

Hello everyone, my name is Ken, and I am currently the Plant Room Supervisor at Rosewood Hong Kong. 

I have 25 years of experience in the hotel industry with a background in electrical engineering, giving me a strong foundation in plant room operations and facility maintenance. Since joining Rosewood Hotel in 2022, I have been responsible not only for the daily operations of the plant room but also for implementing a comprehensive cleaning and maintenance program to ensure system stability and smooth operations across all departments. 

Although I’m part of the engineering team, I never limit myself to just my role. I actively collaborate with different departments because I’ve always treated the hotel as my second home. Whenever an issue arises, I handle it with the same care and attention as if I were taking care of my own home. 

One particularly memorable incident happened on the eve of a large wedding banquet. The kitchen’s exhaust system suddenly malfunctioned. Even though I had already finished work for the day, I immediately returned to the hotel, quickly identified the issue, and resolved it on the spot to ensure the wedding could proceed smoothly. At that moment, I thought to myself: “If this were my daughter’s wedding, I would do everything I could to make it perfect.” This level of dedication and responsibility earned me recognition and praise from multiple departments. 

I’m truly passionate about the hotel industry. Whether it's internal systems or external facilities, I always show up as soon as there’s a need. I firmly believe that a stable and reliable backend is the key driving force behind exceptional hotel service. 

Thank you all! 

Jackson La - Complex Director of Engineering

In the hotel engineering department, there are often many unsung heroes, but Ken is a truly exceptional team member. He works with great dedication and genuinely enjoys helping others. He has a strong sense of belonging to the hotel, and whenever problems arise or someone needs assistance, he’s always the first to step forward and offer support. 

He often tells us, “The hotel is my home,” and because of that, he puts his heart into everything he does. I feel very fortunate to have such a passionate associate like Ken on our team, and I wholeheartedly recommend Ken for this year’s Stelliers Award.