What does it take to lead successfully in hospitality, and how can experienced leaders continue to grow in an industry that is constantly evolving?
For David D’Alessandro, Vice President & General Manager of JW Marriott Hotel Macau at Galaxy Macau, the answers lie in understanding hospitality from the ground up, empowering people and remaining open to change.
With more than 25 years of experience across international hotel brands and integrated resorts, David has progressed from Bell Attendant to General Manager, building his career across Macau, Guangzhou and Beijing. His journey has given him a deep understanding of hotel operations and the role that people, culture and collaboration play in creating memorable guest experiences.
In his video interview for Stelliers Greater China 2026, David shares the lessons that have shaped his approach to leadership, including why he believes being busy does not necessarily mean being effective, and why making mistakes can be an important part of professional growth.
He also explores the evolving relationship between technology and hospitality, offering his perspective on how automation and artificial intelligence can improve operational efficiency while preserving the human connection that builds guest trust and loyalty.
Beyond the hotel, David reflects on the wider responsibility of hospitality leaders to support the destinations and communities they serve. Drawing on his experience in Macau, he discusses why the long-term success of a hotel is closely connected to the vitality of its surrounding community.
Discover David’s perspectives on leadership, people and the future of hospitality in his video interview as we continue introducing the Stelliers Greater China 2026 finalists.