In the Lounge with I Wayan Raksa at Renaissance Bali Uluwatu Resort & Spa

Aug 22

For I Wayan Raksa, hospitality was never just a job, it was a dream that began in childhood and became reality when he joined the pre-opening team of The Ritz-Carlton, Bali in 1996. From the laundry room to the general manager’s office, his journey has been one of steady growth, guided by empathy, trust, and the belief that leadership is about service, not control.

Now General Manager of The Westin Resort & Spa, Ubud, Bali, Wayan brings a calm, solution-oriented presence to everything he does. In this episode of In the Lounge with…, he reflects on how letting go of the need to have all the answers helped him become a better leader.

He also shares what he believes guests value most today – from wellness and sustainability to authentic, local connection – and how human empathy will always remain the soul of hospitality.

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